Shipping policy
Om Quartz Shipping Policy
1. Introduction:
Thank you for choosing Om Quartz. This Shipping Policy outlines our practices and procedures related to the processing and shipment of orders from our online store.
2. Order Processing:
- All orders are processed within 1-3 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- If we encounter any delays in processing your order, we will notify you promptly.
3. Shipping Rates & Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery estimates will vary based on the shipping method chosen and your location.
- While we strive to maintain accurate delivery estimates, unforeseen factors like carrier delays or adverse weather conditions may affect actual delivery times.
4. Shipment Confirmation & Order Tracking:
- You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped.
- The tracking number will be active within 24 hours.
5. Customs, Duties, and Taxes:
Om Quartz is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
6. Damaged Items:
- If your order arrives damaged, please contact us immediately at support@omquartz.com.
- Please save all packaging materials and damaged goods, as they may be required for insurance purposes.
7. Returns Policy:
For information regarding returns, please refer to our Return Policy.
8. Contact Us:
If you have questions or concerns about our Shipping Policy, please contact us at support@omquartz.com.